Booking and Payment Policy

• Booking is essential for all Pilates Classes / Courses; both Private Sessions & Group Classes
• We operate by First-Come First-Served booking
• Advanced payment, in full, is required for all courses
• All payments are non-refundable and non-transferable
• Clients cannot split or share courses
• Courses cannot be transferred to another client
• Courses are not sold with a guarantee of a specific teacher taking certain classes
• Courses cannot be extended once the course has finished
• We offer class flexibility for those clients who work shifts
• We offer courtesy Catch-up classes; policy information listed below. 

Courtesy Catch-Up Class Policy

• We strive to offer courtesy Catch-up classes for Group Matwork classes.
• Help yourself get a Catch-up class by giving your missed class to someone else.
• To be eligible for a Catch-up class, please see our Cancellation Policy below.
• Courtesy Catch-Up classes are subject to availability and are not guaranteed.
• Courtesy Catch-Up classes must be taken within the duration of the course period.
• Missed classes do not carry over to new courses.
• We will do our best to offer you an alternative day/time to catch-up a missed class.
• Please don't be a "No-Show". Let us know asap if you cannot make your class, so we can offer that space to someone else.

 Cancellation Policy

• Group Reformer and Private sessions: 
  • 24 hour cancellation policy strictly enforced
  • If less than 24 hours we will try to find a replacement, if not, you forfeit the class
  • Cancellation via text message only
  • If you do not get a reply, your text message has not been received
• Catch-up classes for Group Matwork classes:
  • 4-hour cancellation window. (See above policy)

General

• Matwork class duration: 55 minutes.
• Reformer class duration: 55 minutes.
• We advise you to wear comfortable clothing that you can move easily in.
• Avoid clothing with zips or clips/buttons as it damages our equipment.
• Remove any jewelry before class:
  • for your safety; it could reduce your circulation or get caught on equipment
  • to protect our equipment.
• Ensure that your phone is turned off, or put on silent so as not to disturb others in class.
• The Studio is a shoe-free area. Please take off your shoes before you enter the studio.
• Toe Socks with grips must be worn for all classes. Toesox and Tavi Noir grip socks are available to purchase at the studio.
• Please be on time for your class.
• Inform your instructor before the class if you have any injuries or any health issues.
• Please do not come to class if you are sick or have anything contagious. Contact us or see our Catch-up policy above.

What to Bring:

• Pilates Lifestyle provides everything you need for your Pilates barre, reformer or matwork class.
• You might like to bring a towel and a water bottle. We have a water cooler for clients.